Privacy Policy
Introduction
This Privacy Policy describes how Tynor Australia Pty Ltd (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, register, or make a purchase through our wholesale portal.
This policy applies specifically to business customers, healthcare providers, and authorised wholesale partners using our platform.
1. Information We Collect
We collect the following types of information:
Business & Account Information
- Business name and registration details
- ABN / company number (if applicable)
- Contact person name
- Email address and phone number
- Billing and shipping addresses
Order & Transaction Information
- Products purchased
- Order history
- Payment details (processed securely via third-party providers)
Technical & Usage Data
- IP address
- Browser type and device information
- Website interaction data (pages visited, actions taken)
2. How We Use Your Information
We use your information to:
- Process and fulfil wholesale orders
- Manage and maintain your account
- Provide access to pricing and inventory
- Communicate with you regarding orders, updates, and support
- Improve our website, services, and user experience
- Comply with legal and regulatory obligations
3. Sharing Your Information
We may share your information with:
- Service Providers (e.g., payment gateways, shipping partners)
- Technology Providers (e.g., Shopify Inc. for hosting our platform)
- Regulatory Authorities where required by law
We do not sell or rent your personal or business information to third parties.
4. Data Security
We take reasonable precautions to protect your information, including:
- Secure servers and encrypted data transmission
- Restricted access to sensitive information
- Use of trusted third-party payment processors
However, no method of transmission over the Internet is 100% secure.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Remember login sessions
- Analyse website traffic and performance
You can control or disable cookies through your browser settings.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal obligations)
To exercise these rights, please contact us using the details below.
7. Data Retention
We retain your information for as long as:
- Your account is active
- Required for business, legal, or regulatory purposes
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the portal constitutes acceptance of those changes.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
11. Compliance with Australian Privacy Laws
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).