Skip to Content

Terms & Conditions

Introduction


This website is operated by Tynor Australia Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Tynor Australia Pty Ltd.

Tynor Australia Pty Ltd offers this wholesale portal, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By registering for a wholesale account, accessing our portal, or placing orders through this platform, you agree to be bound by these Terms of Service (“Terms”).

These Terms apply specifically to approved wholesale customers, including healthcare providers, clinics, pharmacies, distributors, and other authorised business entities.



SECTION 1 – WHOLESALE ACCOUNT ELIGIBILITY


To access wholesale pricing and features, you must:

  • Be a registered business or authorised organisation
  • Provide accurate and complete business information
  • Be approved by our team before accessing the portal

We reserve the right to approve, reject, or revoke wholesale accounts at our sole discretion.



SECTION 2 – ACCOUNT RESPONSIBILITY


You are responsible for:

  • Maintaining the confidentiality of your account login details
  • Ensuring all account information is accurate and up to date
  • All activities conducted under your account

We reserve the right to suspend or terminate accounts that misuse the platform.



SECTION 3 – PRICING & PAYMENT TERMS


  • All prices displayed are exclusive wholesale prices and may vary based on your account
  • Prices are subject to change without prior notice
  • Approved customers may apply for trade credit terms (subject to approval)
  • Payments must be made in accordance with agreed terms

Failure to comply with payment terms may result in account suspension.



SECTION 4 – BULK ORDERS & AVAILABILITY


  • Orders are subject to stock availability
  • We reserve the right to limit quantities per order
  • Bulk orders may have specific handling and delivery timelines

We aim to ensure consistent stock levels but do not guarantee uninterrupted availability.



SECTION 5 – SHIPPING & DELIVERY


  • Shipping costs are calculated at checkout or as agreed
  • Delivery timelines are estimates and may vary
  • Risk transfers to the customer upon dispatch

We are not liable for delays caused by third-party logistics providers.



SECTION 6 – PRODUCT USE & COMPLIANCE


  • Products are intended for professional and healthcare use
  • Customers must ensure appropriate use in compliance with local regulations
  • We do not accept liability for misuse of products


SECTION 7 – RETURNS & CLAIMS


  • Returns are subject to our Returns Policy
  • Claims for damaged or incorrect items must be made within a specified timeframe
  • Approved returns must comply with our return procedures


SECTION 8 – CONFIDENTIALITY


  • Wholesale pricing, product availability, and account-specific terms are confidential
  • Customers must not disclose pricing or trade terms to third parties without permission


SECTION 9 – PROHIBITED USE


You may not:

  • Use the portal for unlawful purposes
  • Misrepresent your business identity
  • Resell products outside permitted channels (if restricted)
  • Attempt to access restricted areas or other accounts

Violation may result in immediate termination.



SECTION 10 – PLATFORM & SERVICES


Our wholesale store is hosted on Shopify Inc., which provides the e-commerce platform enabling our services.

We reserve the right to:

  • Modify or discontinue any part of the service
  • Update features or pricing
  • Restrict access where necessary


SECTION 11 – LIMITATION OF LIABILITY


We do not guarantee uninterrupted or error-free service.

To the maximum extent permitted by law, Tynor Australia Pty Ltd shall not be liable for:

  • Business losses
  • Delays or disruptions
  • Indirect or consequential damages

All products and services are provided “as is” unless otherwise stated.



SECTION 12 – TERMINATION


We may suspend or terminate your wholesale account if:

  • You breach these Terms
  • Payment obligations are not met
  • Misuse of the platform is detected



SECTION 13 – GOVERNING LAW


These Terms shall be governed by the laws of Western Australia, Australia.



SECTION 14 – CHANGES TO TERMS


We reserve the right to update these Terms at any time. Continued use of the portal constitutes acceptance of any changes.



SECTION 15 – CONTACT INFORMATION


For any questions regarding these Terms, please contact:

📧 sales@tynor.com.au